Frequently Asked Questions

We can be contacted by email via our contact form
Telephone: 020 3290 2022, phone lines are open between 09:00-12:00 Monday to Friday.
Unfortunately, we cannot accept calls outside of these times as we’re a small company and won’t have time to get any other work done.
Due to the Government not recognizing cannabis as having any medicinal value- we are categorically not allowed to make any recommendations. If we do, the MHRA and other agencies could consider this as making a claim about our oil as treatment, therefore promoting it as medicine- which is illegal and if found to be breaking these rules, we as a company could be shut down.
The other reason we cannot make recommendations is that we just don’t know. Everybody has an endocannabinoid system, which is the system that directly interacts with the compounds in cannabis to promote wellbeing. We as humans, have different lifestyles and interactions and as such our bodies will respond differently to the individual extracts- which means what is good for one, may not be good for another. For example, two people with the same condition on paper may respond differently to the exact same extract. This is why we offer a range of extracts in the hope that when you choose our oils, you will be able to find the best to suit you as an individual- maximising the feeling of wellbeing
We offer three main types of extract, each sourced from a different category of Cannabis plant- Indica, Sativa and Hybrid (the latter, a combindation of Sativa & Indica). These extracts are all full plant extracts, each offering a different cannabinoid and terpene profiles, which in turn promote the feeling of wellbeing in different ways in different people. If after doing your own research and checking one of any number of online independent consumer groups, you are still unsure, please contact us and we will arrange for a sample of our Indica and Sativa range to go out to you to try. Once you have tried these you can then contact us to discuss how you’re feeling and if the oil is something you would like to try. There are lots of the afore mentioned independent groups on Facebook who would be happy for you to contact them for advice. As a company we have always provided our customers with free samples and are proud to continue doing so. If you would like a free sample please email us at info@cbdfamily.com with your full name, email, phone number & postal address including details of the sample you would like to try.
We have many companies who wholesale for us. If this is something you are interested in, please email our wholesale team for more information via wholesale@cbdfamily.com.
We use 4 different extracts grown by licensed growers, in different conditions from all over Europe to make our wide range of products.
Our green edition is extracted from Cannabis Sativa, which is grown outdoors and our Blue edition is from Cannabis Sativa which is also grown outdoors.
The purple range is a Hybrid. It is made up of 30% sativa and 70% indica. The cannabis that is used to produce this extract is grown outdoors in Holland.
Our White, Red and Black Editions all use the same Cannabis Indica extract diluted to 3 different concentrations. This strain is grown under lights in a controlled environment for maximum cannabinoid content, yield and profile. The cost of production is much higher and for this reason the price too.

A percentage from all sales goes towards our compassion programme.

Oil in Milligrams
Green Edition – (Cannabis Sativa)
2000mg of Whole Plant Extract with 14% CBD which equates to 280mg per 10ml.
Approx 200 drops per bottle so this equates to 1.4mg of CBD per drop
Blue Edition – (Cannabis Sativa)
2000mg of Whole Plant Extract with 25% CBD which equates to 500mg per 10ml
Approx 200 drops per bottle so this equates to 2.5mg of CBD per drop
Purple Edition – (Cannabis Hybrid)
2000mg of Whole Plant Extract with 16% CBD which equates to 320mg per 10ml
Approx 200 drops per bottle so this equates to 1.6mg of CBD per Drop
Purple Plus Edition – (Cannabis Hybrid)
20mg CBD per ml
Five pumps will give 1ml, so each pump contains 4mg
White Edition – (Cannabis Indica)
500mg Whole Plant Extract with 30% CBD which equates to 150mg per 10ml
Approx 200 drops per bottle so this equates to 0.75mg of CBD per drop
Red Edition – (Cannabis Indica)
1000mg Whole Plant Extract with 30% CBD which equates to 300mg per10ml
Approx 200 drops per bottle so this equates to 1.5mg of CBD per drop
Black Edition – (Cannabis Indica)
2000mg Whole Plant Extract with 30% CBD which equates to 600mg per 10ml
Approx 200 drops per bottle so this equates to 3mg of CBD per drop
Capsules in Milligrams

Green Edition – (Cannabis Sativa)
CGC50 – 7mg per capsule, or the equivalent of 5 drops of our Green Edition oil
CGC100 – 14mg per capsule, or the equivalent of 10 drops of our Green Edition oil
CGC250 – 35mg per capsule, or the equivalent of 25 drops of our Green Edition oil
Blue Edition – (Hemp Sativa)
HBC50 – 12.5mg per capsule, or the equivalent of 5 drops of our Blue Edition oil
HBC100 – 25mg per capsule, or the equivalent of 10 drops of our Blue Edition oil
HBC250 – 62.5mg per capsule, or the equivalent of 25 drops of our Blue Edition oil
Purple Edition – (Cannabis Hybrid)
CPC50 – 8mg per capsule, or the equivalent of 5 drops of our Purple Edition oil
CPC100 – 16mg per capsule, or the equivalent of 10 drops of our Purple Edition oil
CPC250 – 40mg per capsule, or the equivalent of 25 drops of our Purple Edition oil
Whole Plant Extract in Milligrams
Green Whole Extract (Cannabis Sativa Paste) – 14%
Based on 14% there is 140mg of CBD in 1gm of the whole extract
Purple Whole Extract (Cannabis Hybrid Paste) – 16%
Based on 16% there is 160mg of CBD in 1gm of the whole extract

On our packaging we have a traffic light system to distinguish which strain of plant is used, how the plant is grown, method of extraction and the total CBD percentage.
Sa – Sativa
Hy – Hybrid
In – Indica
Su – Grown under sunlight
Gl – Grown under grow lights
CO2 – Extraction method
%CBD – Percentage of CBD per Bottle
Again, due to the way people interact with the extracts it is difficult to offer advice so we generally suggest that people start slow and build up.
Oil – 1-2 drops for 5 days then adding another drop for a further 5 days until, hopefully, you find a level that helps.
Capsules – Always start with a low does 50mg and work your way up, do this for a further 5 days and increase if need be.
Paste – We would suggest that you use an amount the size of a grain of rice (1 – 2 per dosing) and rub it into your gum, this will allow the cannabinoids to be absorbed into the system. This can be done at any time of day either before or after eating.
As some of us here have been in your shoes and have had or do have this condition we will be happy to have an informal chat but we will not recommend or advise the use of our oils as treatment. These methods will allow the cannabinoids to be absorbed into the system. This can be done at any time of day either before or after eating. Please allow 2 hours between taking pharmaceutical medication and our products. Stick with this routine for 5 days and see how you feel, if you think you need to go a little stronger then add another dose to the routine and do as above for 5 days.
Yes, due to the nature of the extract all cannabis (hemp) based extracts will contain trace amounts of THC. There is an unwritten rule that an amount up to 0.2% is acceptable in the product. However, the Home Office will say that the extract must contain no THC whatsoever but as this is unworkable, and also in such small amounts that it will not have any psychoactive effects, they tend not to act on it; they have far more important things to be doing. All our oils contain trace amounts which can be found on the lab reports.
No, sadly not at this point as we are unable to process card payments over the phone.
CBD is generally not a controlled substance so in most cases, however, due to the nature of the product some countries’ border forces may consider it to be cannabis oil and, as such seize the product and or you and ruin your holiday, so we advise against it.
Payments can be made by Visa or debit card. Card payments are processed via our Spanish and Dutch partners. Card details are never stored on our server. Checkout is secure and provided by our partners at Cardgate.
Please ensure that the oil is kept upright at all times, in a cool dark place when not in use. A cupboard or shelf should be fine.
Unfortunately this is due to the varying nature of a biological product- sometimes the oil can be quite thick after mixing. If the environment is cool or it has been posted during the winter season, this may cause the oil to be too thick for the dropper. To fix this, please just pop the bottle in a cup of warm water for around 3 minutes until it softens up. If after doing so the issue still persists, please don’t hesitate to get back in contact with us.
Unfortunately, because we suspend our extract in a cold pressed hemp seed carrying oil- if you get some onto the thread of the bottle, it can act like a lubricant and undo the bottle top. To stop this happening, we recommend that you clean it thoroughly, both on the bottle thread and on the lid. Also, the bottle should always be kept stored upright once opened
All mammals have an endocannabinoid system and as such, giving them cannabinoids should help promote wellbeing. HOWEVER, the Vets Association are (quite rightly) very protective about what we can say about treatment
Here at the Original Alternative we consider our pets as our family and as such, don’t do ‘pet editions’ or different extracts for animals as we feel they deserve the same treatment as us and should not be discriminated against with substandard products, an opinion our office dogs Marley and Zach both co-sign with muddy footprints.
If you’re unsure which product to choose, then you can either take a look at our website for more information or join an independent consumer group on Facebook group such as Herbal Pets UK/EU, as users, or more accurately- the user’s humans can openly talk about which products they find useful.
I’m afraid that we at The Original Alternative are not medicinally trained and as such cannot comment on the interaction of other drugs with our oils. As such, what we suggest you do is speak to your GP and ask their advice, alternatively you could look online and see what others have to say, also sites like www.Drugs.com can be extremely helpful in starting your research
Ok no worries, this will be given the highest of priorities. Please contact our missing orders email to get our immediate attention and resolve this issue for you – missingorders@cbdfamily.com
We are not medically trained, we are not pharmaceutically trained and we have no qualifications that allow us to offer you any medical advice. We are experts in cannabis and will do what we can to help to promote people’s wellbeing. But, all our knowledge is based on experience and from helping ourselves and family.
The ingredients in our products vary from product to product, please read the label to ensure you’re not buying something that may cause a reaction. As some of our products do contain nut oil, we cannot guarantee the absence of cross-contamination of nut oil with our other products which may have been made at the same location.
Here at The Original Alternative we are not medically trained and although we have experience in cannabis use we are in no way qualified to give advice on medical issues. Therefore, if you are pregnant we would suggest you talk to your GP.
We don’t use vape products. If this is something that you’re interested in we highly recommend a company called Ched’s CBD Oil . The owner Ched is very knowledgeable about these products and if you tell him The Original Alternative team sent you he will appreciate it!